Questions and answers about DHL’s most common customer service center
In this article, we will discuss the DHL service center and about customer questions. Perhaps those of you who are used to transacting or buying online abroad are familiar with this delivery service.
DHL International GmbH is a provider of parcel or parcel delivery services, but not only domestically, but can also send parcels to various countries around the world. Especially now that shopping online from markets outside Indonesia is no longer new, there are already many e-commerce that facilitate transactions.
Not only for online shopping, you can also open a business in a wider range. If you are used to being a buyer, you can start a business to earn new income as a seller. DHL can be a recommended means of shipping packages that can help the process of buying and selling between countries.
You can also contact a DHL service center that is ready to serve consumers 24 hours a day if there are things that cause the package to be hindered, questions about shipping goods, customs and others. This courier service provider company has been around since 1969 and has even delivered 1.3 billion packages per year, making it clearly reliable.
DHL Shipping Questions
The most common question that is usually asked in call center services is the same service is when does the shipment arrive? For those of you who have questions about shipping, you don’t really need to contact customer service because you just need to visit DHL’s tracking page for:
- Open the DHL Indonesia website, which is dhl.co.id
- Once the main page isopen, click on the tracking option
- After clicking on the tracking option later, you will be asked to enter a number or reference to receive astatus notification oncewe get proof of delivery
Even through the tracking menu you can also monitor shipments, so you can contact the DHL service center if you experience problems only, but only about lessons or delivery of goods, but only for the tracking and shipment of goods, you can get as much information as possible on the DHL Indonesia website.
Most importantly, you have saved the tracking number so you can know how far the package is being sent. The tracking number or receipt number consists of 10 digits, before doing the tracking verification several times to deactivate that the receipt number or tracking number is actually valid.
Except when you experience certain conditions, such as a lost tracking number or not saving it, the tracking number has a problem, the shipment information does not match the actual destination, and others can only contact the DHL service center.
Frequently asked questions about packages to be shipped via DHL
Another question and answer that customers often ask is about packages. Especially if someone is shipping internationally for the first time, what is the first time they have used DHL’s express services, so it is quite natural that there are many questions, the most common of which are:
- What are the payment methods for DHL?
For those of you who have just created an account, you need to choose regular delivery and then there is a quote that can be negotiated and you can pay the bills every month.
- What is the maximum size for the item to be sent?
For international shipments, you use special cars and aircraft where the size of the shipment can not exceed the dimensions of 120 cm, later you are also asked to provide information on the weight of the goods, especially for shipped items weighing more than 50 kg.
- Why does DHL reject shipped products?
For this question, it is actually very simple when DHL has provisions for the shipment of goods. In fact, there are some prohibited materials, such as hazardous waste or war equipment and sharp weapons.
There are so many questions that can be answered simply by going to the main page of the DHL Indonesia website and you should contact the DHL service center if it is related to damage or loss of property. Later, the DHL team will help you track down lost items and claim damaged goods.
Questions about sending a package
DHL itself is very supportive of the development of small and medium-sized enterprises, it is not surprising that many say that this international courier or expedition is really an ideal partner for business between countries. Even for beginners, there is no need to worry because the DHL team also helps you take care of customs and excise management.
In addition, the shipping business using DHL services has been around since 1969 and still exists today and even the network is quite extensive around the world. DHL even has a network of over 220 countries and regions, with wider coverage that your business can run smoothly.
Shipping goods with DHL is also very easy, you can get it at the DHL service center you only need to provide information about the products to be shipped and the location. Then try to calculate the shipping costs, also see the list of prohibited items so that the package you are going to send does not experience problems, in Indonesia here are the prohibited products:
- Game tools
- Laser disc
- Dangerous goods
- Tax stickers
After that, you can choose services, you can choose international services to other countries or export and international services from other countries to your country or import. You can also choose other optional services, such as adding packaging and then shipping after hours or protection of shipping values and others.
How to contact a DHL service center
If you still do not understand the information on the main page of the DHL Indonesia website or there are other obstacles that really need to be requested directly by the DHL team, you just need to contact customer service. There are many ways to do this, from sending emails to live chat services and hotline.
You can open the main page of the DHL Indonesia website and then at the top right there are several options, one of which is to contact DHL express. Click on the option to contact DHL Express later there are several options to contact customer service, one of which is to fill directly on the complaint page with the format:
- Zip code
- Customer account number
- Comment Details
Whether you can use the quick service, just click on the chat option now, then you will be directed to the live chat service from the DHL service center team. In addition, you can also call the hotline number that can be accessed 24 hours a day without toll-free calls, namely 0800 1 333 333 or other hotline numbers at +62 21 7917 3333.
For hotline service, you can communicate both ways so that what your complaint is can be conveyed correctly while you get the best solution. So, for those of you who want to do business not only nationally, DHL Express may be one of the options.
Expanding market reach is indeed the most effective way to grow your business. Usually, the obstacle for an exporter is the delivery service, while DHL Express is very useful for small and medium-sized businesses and there is even a DHL service center service that is ready to help you.