The Gojek Call Center is a solution and the key to its great success
Kojek’s call center has a role to play in terms of the rapid progress of one of the emerging companies in this digitally filled era. One of the factors that many start-up-type companies can grow rapidly is an era that leads to the modernity and sophistication of all the technologies in the world, an era that is increasingly advanced and growing.
Armed with ease for consumers and the wider community in terms of service providers in terms of transportation or delivery services, Go-Jake is growing very quickly, and even the issue of its shares being listed on the Indonesian stock exchange is very fast. Creating it will be vast in getting capital by investors.
With the Gojek call center, it makes it easier for its users to experience and register complaints with the company when they suddenly get a problem that occurs to them. There are actually many issues affecting consumers and users of Go-Jack services, but so far these issues have been well managed by the company.
So the wider community as users of this app is increasingly placing their trust in this company and putting full trust in it. While there are a lot of emerging companies now trying to shake Go-Jake’s position as one of the leading and best-selling companies in the industry, it still hasn’t had any effect. The source is that until now its popularity is still at its peak.
Gojek call centers are sometimes the busiest part because of the multi-sectoral issues that customers and drivers face themselves. So the change in this segment should always be active and fulfilling. Especially when there are call center calls from customers and users of this app, the staff of this call center department should always pay attention and respond.
Gojek’s start in the air
Go-Jack is currently a trend for the wider community on various fronts. Everything is digital, which is very pleasing to the eyes of the public. In fact, the beginning of the establishment of this company was the result of the founder’s concern over seeing the phenomenon of basic motorcycle taxis stumbling for passengers by waiting for a long time.
With Kojek’s call center-based service, instead of waiting for long hours for passengers every day , the founder of the company finally decided to create a business company called Go-Jack. Initially, it had only 20 drivers in 2010. With the growth of time, in a very short 4 years, it has progressed.
This progress was due to the fact that the founder, Nadiem Makaram, had a very brilliant breakthrough in 2014 with the invention of an Android-based app. So with the app, users easily order motorcycle taxis to offer to certain destinations. It was the beginning of the explosion of the name Go-Jack.
Then GoJek’s call center service is also capable of being an integrated complaint center. Any issues encountered by app users are quickly answered by the company. This was given to Go-Jack to anticipate the worst things that would happen to its customers. There are two customers, drivers and delivery service users.
What you need to know about Gojek’s business expansion
Despite the beginning of its establishment in Indonesia, it did not make him want to make his big name in the country. The owner is also monitoring the market share in Southeast Asia. There are three more ASEAN countries participating in The Go-Jake. This is because it is easier to get transport to transfer places to the wider community.
Vietnam is the first ASEAN country outside Of Indonesia. But the name in Vietnam is not Go-Jake, but Go-Viet. It also lives in the name of the country. Co-Viet was finally able to stand up and launch its services in 2018. Despite the pros and cons, the company’s growth in Vietnam is very rapid and Kojek’s call center is also getting better.
Later in the same year it expanded its business in Thailand under the name Go-Jek Get. In thailand, which is very densely populated, especially for tourism activities, GET is growing very fast. On the other hand, it is also able to provide jobs to the wider community, thus one of the solutions to reduce unemployment.
When Go-Jake was able to reach Singapore, Gojek’s call center was again busy with its duties. In 2019 they were recorded as successful across Singapore. With a good market share there, this company’s business can be further improved and can generate extraordinary profits. Thus, investors are more interested in investing.
Investment Farmers in Gojek
After the beginning of its emergence reaping pros and cons, the company was finally able to attract the attention of other companies and big parties to be willing to invest. From 2015 to now, it has been seen that there are many parties from individuals and large corporations who want to invest in Gojek.
The first was NSI Ventures and Seikola Capital and in 2015 DSD Global, which invested their capital in Gojek. So while it was growing in 2014 about this Kojek call center-based app , these companies hit the gas as quickly as possible to invest in this company to make a profit.
After that, many companies became jealous and didn’t want to lose investment in Gojek. These companies such as KKR, Warburg Pincus, Capital Group and most recently Farrellan Capital invested in Kojek in 2016. They see well the potential of this company in the future.
The last thing that Kojek Call Center employees and all internal stakeholders are interested in providing the best service is to infuse large investments from Google, Astra International and Tjaram in 2018. Even Facebook and PayPal don’t want to be left out of investing more in this company.
Advantages of using the Gojek app
A good setup is one of the things that makes users of this app feel safe if something unpleasant happens. This is because its non-stop availability for 24 hours does not make its users anxious. Even if they experience a problem or problem in the middle of the night , the service is still active.
Because Kojek’s call center services make it the dream of people or the wider community, especially layovers. The simplicity of ordering various things, the need not to come directly to that place to buy something. Simply order by gadget, and then everything will be available in front of you.
Not to mention if there are attractive ads regarding some discounts. This allows its users to reduce their costs. Such as free shipping and discounted prices for food. The offer was made because it is one of the marketing strategies in leading the competition in the digital world. It is reasonable to do so in order to attract the attention of consumers.
The world is increasingly advanced, and humans also prefer things that smell practical but don’t spend too much money and too much energy. Use existing applications wisely without harming any party. Kojek’s call center will always be there for you when you get into trouble at any time .