Information about banking should be confirmed again using cimb Niaga’s call center. Different types of fraud methods today are not uncommon and often matter to big banks. So, as a wise consumer, you must confirm all information.
CIMB niaga bank has provided customer service features that anyone can possibly access to the customer. So you can find sources of accurate information about banking by connecting to the channel.
So for those of you who are smartphone users, it will be easier to access accurate banking information. Don’t worry all the information is open and available to anyone. Be a wise user of the Internet by filtering information according to its dose.
CIMB Niaga prepares traditional channels such as cellular channels for banking information seekers. Not only that, but the bank also has three social media you can access at any time. So it will be easier to make contact with the bank without having to come to the branch office.
CIMB Niaga contact center phone numbers to know
For customers and non-customers who want to find information or file complaints, they can call 14041 directly. You can call your phone number through traditional or cellular phone lines.
By knowing this figure, you don’t have to worry about finding accurate information about the banking world. You should know this number to protect against unwanted objects.
Cimb Niaga call centre can be contacted for a full 24 hours on weekdays or holidays. So if you find a problem or complaint, report it immediately to the party concerned so it can be processed immediately. This will definitely add to your comfort as a customer.
For the issue of communication costs, it varies depending on the operator of the telecommunications service provider you are using . So you can make calls for free if your carrier has certain promotions.
Some customers with minimal information may have heard that balances can be deducted when making customer service calls. This is, of course, incorrect because the cost of the phone has so far depended on the telecommunications operator and the bank will not deduct the balance.
This can also be used as an example of incorrect banking information. As a smart customer, of course , you can confirm directly with the bank. So all kinds of information you will get is guaranteed to be correct and harmless.
How to contact cimb business call center from abroad
CIMB Niaga has set up a special number that customers can contact when they are not in the country. So when there is a problem with banking, customers can report immediately as soon as possible. Use the official number +62-212-997-8888 provided by CIMB Niaga Bank.
The problem with CIMB Niaga’s external call center costs still depends on the definitions of the telecommunications provider used.
By using this complaints service from abroad , you can report a suspicious business. So there is no need to come to the branch office, only by calling through the number that will be dealt with by the banking officer concerned.
In fact, it would be very difficult if there was a discrepancy in your bank account but you are not in the country. Therefore, CIMB Niaga bank provides a way to file complaints for CIMB Niaga call centres abroad. The process is also very short because you just need to provide identification and proof of treatment.
Later if the problem is too complex , redirect you using email to make it easier to include supporting documents.
How to report a bank customer’s complaint using email
The use of e-mail to report customer complaints is usually associated with very complex procedures such as combing cases and misuse of bank accounts. As a customer you certainly do not want your account to be misused by irresponsible parties without your knowledge.
So when you suspect someone is abusing a bank account, report it immediately using the CIMB Niaga call center platform. The employee will immediately respond to your communication and take precautions so that nothing that harms the customer will happen financially.
You just need to include an ID card, proof of transaction, relevant documents, and issues that occur. Later the bank will check, if there is already an anomaly, deal with it immediately. This process also does not take long because there is already help from VIOLA.
The latest technology can make it easier for customers to report complaints as well as find the latest information about the banking world. This AI technology is still under development to increase the effectivenessand potential ofits use.
Later, customers will be quicker to process complaints without worrying about choking even though the server is crowded. In addition to using VIOLA, CIMB Niaga bank will also maximize the use of social media so that customers can easily obtain correct information.
CIMB Bank reaches customers using social media
The increasing use of social media in Indonesia makes CIMB Niaga feel compelled to get it. To facilitate access to information and communication to the public, social media accounts are very suitable for completing the CIMB Niaga call center feature , which has been a traditional route.
In fact, specific complaints cannot be made using social media. But at least the public can get healthier information directly from the banking sector. In order to avoid the problem of dark information that is currently circulating more and more.
CIMB Niaga has three social media accounts on Facebook, Instagram and Twitter. These three accounts can be used by the public to better get to know the banking world. Correct information can also be found from the three social media platforms.
If you encounter technical errors on the ground, this platform can also be used as a means of initial reporting. Through this initial report, the bank can deal with it immediately so that people’s banking activities are not hindered for too long.
Using social media platforms today makes it easy to find knowledge about banking. There’s nothing wrong with tracking cimb Niaga’s three official social media accounts so that you can later get the latest and most accurate information directly to your smartphone.
The use of social media platforms aims to bring the banking world closer to the wider community. Since social media is currently a widely used tool, it will be easier to embrace the public using this platform.
As a large and professional bank, of course, the comfort and safety of consumers is the top priority. So feel free to take advantage of the features provided by the bank. If there are complaints about banking, please contact the CIMB Niaga call centre now.