How much does it cost to call the BTN call center for customers : Ezqnews

BTN Call Center, Help solve your banking problems

As a banking customer of a BTN call center  , this can be the solution when you encounter a problem. Often, acute problems in bank administration can be solved with a single call without the need for the client to contact the branch.

Customers don’t just contact consumers when they have complaints. This tool can be used by customers to negotiate or troubleshoot account creation issues. Some even take advantage of this to find the latest information in the bank.

Often, a BTN call center can be a solution for various kinds of complaints.   You can negotiate a loan until the ATM problem goes away. These various problems can be easily solved when customers can effectively use these features.

However, not a few customers do not know the customer service number. This has made it difficult for some people to file a complaint with the bank. Here’s how to contact a call center owned by BTN Bank that customers can contact.

Latest BTN Bank Central Call Number 2021

The BTN Bank Central Call is one of the services provided to customers to resolve complaints related to banking. By calling 1 500 286, customers will be directly connected to the customer service provided by BTN Bank.

A BTN call center can serve your complaints for a full 24 hours. So when there’s a problem after hours, the customer can still call. For example, when you lose goods and ATMs also come. Then just call the number to do the management.

Some minor cases, such as deposit confirmation and ATM loss reports, can be resolved directly without having to come to the branch. Therefore, if you are withdrawing an ATM loss case, a customer can simply come to the office to pick up the ATM just now without having to do the administration process.

On issues of speed and accuracy of calls, customers should be patient if they do so during business hours. The phone is likely to stand in line when multiple people contact at the same time. You can avoid this by making a phone call when working hours are over.

As a smart customer, you have to write down the call number of the center. Because when there’s a problem in your savings  , the first step to take is to call the number. Don’t hesitate and report any complaints that arise as quickly as possible.

How much does it cost to call the BTN call center for customers

Call services can be made by anyone, whether customers or non-customers. The cost of the call, of course, is not free and must be paid ina penny pound. The total cost corresponds to the tariff from the telecommunications provider used by the client, so BTN does not set a fixed fee.

For some questions, calls can be costly, but can be free. If you have a phone bonus per number, then it is possible that there is no charge when contacting the BTN bank. But when it is a long and long business , you should prepare more loans.

Technically, the BTN call center is free, but the caller is still charged a call fee from the telecommunications operator. The bank itself does not accept money from your phone, since the service is used to solve problems belonging to customers.

Customers who hold savings with BTN Bank will also not be deductible for savings balances when making this call. So don’t worry about making consumer calls because the bank won’t charge a fee. A telecommunications operator who is required to provide you with telephone costs.

Usually, customers are embarrassed to make calls because they are afraid that their savings balance will be deducted when making a call. This, of course, is not the case, because the bank will not do this. The customer has the right to contact if there is a problem in his account.

The sooner you report a problem, the bank will be able to deal with it quickly. Banking problems that can drag on tend to be more difficult to resolve. Therefore, as a wise customer , you should make a quick report if there is a discrepancy.

The last issue of the BTN Syariah call center in 2021

As one of BTN’s strategic business units, consumer call numbers are the same as regular BTNs. If you have savings with BTN Sharia Bank and would like to file a complaint, please contact us on 1 500 286. When you contact him , you will be transferred to sharia division.

The cost of calls made by a customer also varies depending on the operator of that customer’s communication service provider. So you can pay a fee or it’s free depending on the phone account. The length of the call also affects the amount of expenses a person incurs when contacting the bank.

BTN’s Shariah Call Center also serves 24-hour calls from consumers, even after hours. That way, you don’t have to worry when making calls after hours when there’s an account issue. Customer service will also continue to serve your needs as efficiently as possible.

It should be noted that many customers will use this customer service. So you have to be patient when there’s a wait on your call. Maybe the server is full because there are so many customers who contact the bank. If that happens, repeat it again for a while.

The highly recommended hour to make a call if you want the line to be quiet is at six o’clock in the evening. At this time, as a rule, few customers make consumer calls. This way , you can call customer service faster.

Never hesitate to file a complaint with the bank. The client has the right and must immediately report the presence of a violation in his account. The safety and comfort of customers are fully guaranteed by the bank, so do not hesitate to report your complaints.

Other numbers that can be contacted in addition to the BTN call center

In addition to using  BTN’s call center  , you can also use the official phone number of certain branches. If you make a call to this line, the queue option will be smaller. Branch numbers can also be used to resolve problems more quickly.

Contact a branch in your city if you do have an emergency complaint, such as a lost ATM or fraudulent activity. Customers can get more serious services if they call the branch number.  You can get the number by going directly to the office or by asking for the central number of the call.

It should be understood that the branch phone is used only for emergency purposes of the branch office client. So make sure you contact the same branch as the savings account. For example , if you have savings at the Sokolilo Surabaya branch, then call the branch.

If you call another branch, it is possible that the customer will be redirected to contact another branch. This, of course, makes the bank to maintain the efficiency of consumer calls. If too many connections accumulate, the service will not be optimal.

Banking problems are actually very simple and easily solved if the customer uses the right path. You don’t have to worry if there’s an error or problem on your savings account. Just contact the BTN call center to report a complaint, or go directly to the nearest branch.

Read More :