As one of the big banks , CIMB call centers can now be accessed using different platforms. From traditional fonts like phones to using internet media. So customers can make a more flexible connection using the platform.
Different types of complaints can be reported directly to the center, from trivial issues such as incorrect data entry to fraud cases. Customers are advised to take advantage of this feature as much as possible. Don’t let it go when something embarrassing happens.
If customers are actively involved in reporting such incidents, it will also be easier for the bank to improve services for consumers. Maximum service is not the dream of all customers. Therefore, feel free to use the CIMB call center to file your complaint.
If you feel that using traditional means such as phones is unable to file complaints, use email or other digital media. If you’re using email, you can use photo shoots to illustrate issues that can’t be conveyed in words.
How to connect to cimb call center using phone network
One way to call a CIMB call center is to use the number 14041. The official number from the bank can be used by potential customers to find information and file complaints.
CIMB Bank provides non-stop customer service for a full 24 hours to its customers. Regardless of the holiday if there is a disturbance, you can report immediately so that the problem can be resolved. So customers will be more comfortable using CIMB services.
Different problems can be solved without having to come to the branch office if you benefit from consumer calls from the bank. From obstacles that occur when making transfers or transactions, to the problem of atm card loss can be reported immediately at any time.
As a smart consumer, of course you will benefit from this service as much as possible. No need to believe false news if the CIMB niaga call center will reduce your savings balance when making a call.
To avoid incorrect information, it is highly recommended that customers confirm directly with the bank. At present, there is often indirect news circulating whose source is unclear, so as a wise customer you should check the information.
To make consumer calls, of course, you are charged only according to the network operator tariff. In addition, there are no other discounts that CIMB Bank makes to its customers. Take advantage of this customer service to find accurate information about the bank.
Contact cimb call center from abroad
For customers who work or vacation abroad, you don’t have to worry about the difficulty of making customer service calls. You can still access CIMB Bank using the number provided. Just call +6221-29978888 to contact the center.
You will be immediately connected to the Customer Service Department to receive complaints or inquiries. Costs incurred to connect to the CIMB call center from abroad still depend on the operator’s definitions.
Calls from abroad on a separate server will be accommodated by this bank. So don’t worry that you’ll wait too long because of the large number of customers making calls. If the channel is crowded, you can simply try again in a few minutes to connect.
Calls can also be made from abroad at any time for 24 hours. Cimb Bank has never closed the customer-center communication channel. Consumers can still find information or file complaints even on holidays or certain hours.
With regard to the quality of calls made from abroad, it depends again on your contact provider. If you use a good service, also maximize network and audio. Avoid making external calls during bad weather because it will affect sound quality and comfort at your service.
How to report a bank customer’s complaint using email
Not only from cellular lines, CIMB Bank has also now opened consumer services using email. So for complaints that need special details, you can take advantage of this feature. Customers will find it easier to explain issues using email media.
In order to contact CIMB Bank’s customer service, you only need to send an email to firstname.lastname@example.org. The email address can be used by potential customers and customers to find information as well as file complaints that occur in relation to banking issues.
CIMB Bank’s email is additional support for CIMB call centers so that customers with certain interests can quickly move their problems.
You just need to attach a screenshot as evidence of system failure. This of course makes it easy for the bank to be able to confirm it. So without coming to the sub-office, you can already solve the problem.
The email response from CIMB Bank is also very fast in minutes, customers can call and get a response. You don’t have to wait long, let alone days to get an email to reply from the bank. Customer comfort is the top priority so you can handle smoothly.
CIMB Bank reaches customers using social media
Along with the evolution of the trend of social media use, CIMB Bank also has an account to reach customers. You can search for these social media accounts on twitter, facebook and Instagram platforms.
Social media can also be used to report crimes such as fraud. Currently, different modes have been used by irresponsible people on behalf of CIMB Bank. If you know a case like this, immediately contact the bank.
As a cooperating customer, of course, you don’t want other customers to face fraud. This will certainly hurt and also write off the image of CIMB Bank. For this reason, social media has been created so that it is easier for people to access the bank in a short time.
It didn’t take long to open the social media app compared to having to call the CIMB call center. The moderator’s reaction from social media was also swift because there was already a special officer to deal with. So the exchange of information between the customer and the bank can happen quickly.
In addition to using it to file social media complaints from banks, CIMB also often provides important information about banking. So there’s nothing wrong with tracking these social media accounts to increase knowledge. There are certainly new things to discover through the platform.
After knowing how to interact with CIMB Bank, you will certainly not hesitate to file complaints. If you encounter a complaint, report it immediately to CIMB Bank because customer comfort is a priority. Maximize cimb call center features for your convenience and security.